1) Who we are (data controller)
Business: SoulArt
Email: soulart.co.in@gmail.com | Phone: +91 8268231575
For questions about privacy, data requests, or complaints, please contact us using the details above.
2) Personal data we collect
Depending on how you interact with us, we may collect (But not limited to) :
- Contact details: name, email, phone number, address etc
- Order details: billing/shipping address, items purchased, order notes, invoices etc
- Account data (if you create an account): login details and preferences
- Custom art request data: reference images/files, style preferences, messages, approvals, delivery requirements etc
- Payment-related data: payment status, transaction references (we do not store full card details if handled by payment providers)
- Customer support communications: emails, chats, call notes, and attachments you send us
- Technical/usage data: IP address, browser type, device information, approximate location, pages viewed, and timestamps (typically through server logs and cookies)
Sensitive data: Please do not send any sensitive and/or personal data (for example, government ID numbers, health information) unless we specifically request it for a lawful reason. If you send it voluntarily, you consent to our processing of that information for the purpose you provided it.
3) How we use your information
We use personal data to:
- Process orders: confirm orders, ship products, handle returns/refunds, and provide order updates
- Provide customer support: respond to requests and resolve issues
- Fulfil custom art requests: communicate about requirements, send previews, track approvals, and deliver the final artwork
- Improve the website: understand what content works, fix errors, and enhance user experience
- Security & fraud prevention: protect customers, reduce spam, and prevent unauthorized activity
- Legal compliance: maintain records and meet tax/accounting obligations where required
- Marketing (where allowed): send updates only if permitted under applicable law and, where required, based on your consent. You can opt out anytime.
4) Legal bases for processing
We process personal data only when we have a valid reason under applicable law. Common bases include:
- Contract necessity: to process your purchase, deliver products, or complete a custom request
- Consent: for certain cookies and for marketing where consent is required
- Legitimate interests: to secure our website, prevent fraud, improve services, and respond to queries (balanced against your rights)
- Legal obligation: to keep records required by law (for example, tax and accounting)
Where relevant, we aim to align with India’s applicable privacy framework (including the Digital Personal Data Protection principles). If you are in another region, additional rights may apply.
5) Cookies and similar technologies
We may use cookies and similar tools to keep the site working and to understand how visitors use our pages.
- Essential cookies: needed for core website features (for example, cart/session and security)
- Preferences: remember choices like language or login state (if applicable)
- Analytics: help us understand traffic and improve pages
- Marketing (if enabled): used to measure ads and show relevant messages (only where permitted)
You can typically control cookies in your browser settings. Blocking certain cookies may impact site functionality.
6) Sharing your data (service providers and legal reasons)
We do not sell your personal information. We may share limited data only when needed to operate and deliver services, such as:
- Payment providers: to process payments and prevent fraud
- Delivery partners/couriers: to ship your order
- Website and hosting providers: to run and secure the website
- Analytics providers: to understand website performance (where enabled)
- Customer support tools: to manage inquiries (where used)
- Legal and compliance: when required by law, court order, or to protect rights, safety, and security
When we use service providers, we expect them to handle information securely and only for the purpose of providing their services to us.
7) International transfers
Some service providers may process data on servers located outside India. When this happens, we take reasonable steps to ensure appropriate safeguards are used, and that data is handled securely and in line with this Privacy Policy and applicable law.
8) How long we keep data
We keep personal data only as long as needed for the purposes described in this policy, including:
- to fulfil orders and provide customer support
- to maintain business records
- to comply with legal/tax/accounting requirements
- to resolve disputes and enforce agreements
Retention periods vary by data type. When data is no longer needed, we delete it or anonymize it, unless we must keep it for legal reasons.
9) Your choices and rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete information (where we are allowed/required to do so)
- Withdraw consent (where we rely on consent)
- Opt out of marketing messages at any time
- Complain to a regulator (where applicable)
To request any of the above, email us all details at soulart.co.in@gmail.com. For security, we may need to verify your identity before processing requests.
10) Security
We use reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you believe your interaction with us is no longer secure (for example, suspected unauthorized account access), please contact us immediately before any interaction.
11) Children’s privacy
Our website and products are not intended for children. If you are a parent/guardian and believe a child has provided us personal data, please contact us so we can review and take appropriate steps.
12) Changes to this Privacy Policy
We may update this Privacy Policy from time to time without any prior notice to any client. Changes become effective when posted on this page.
If changes are significant, we may provide additional notice (for example, a website announcement or email where appropriate).
13) Contact us
For privacy questions or requests:
- Email: soulart.co.in@gmail.com
- Phone: +91 82682 31575
- Contact page: /contactus